Coach/Client Agreement

Please read this Coach/Client Agreement (“Agreement”) carefully before clicking the “I Agree” button, downloading, or using EdGuru Premier or Premier Gold (“Application”).

By clicking the “I Agree” button or using EdGuru’s Coaching Services, you are agreeing to be bound by the terms and conditions of this Agreement.

If you do not agree to the terms of this Agreement, do not click on the “I Agree” button and do not download or use the Application. 

Welcome. This document (the Agreement) contains important information about our professional services and business policies. You may revoke this Agreement in writing at any time. That revocation will be binding on us unless we have taken action in reliance on it; if there are obligations imposed on us by your health insurer in order to substantiate claims made under your policy; or if you have not satisfied any financial obligations you have incurred.

The Coaching Process: Coaching is a cooperative learning process through which you will grow into taking enhanced control over your life and becoming more self-motivated and empowered. This process requires a commitment for you to identify and explore the problems that brought you to EdGuru’s Coaching Services. At times, coaching may stir up feelings of discomfort and a realization that you may be a contributing factor to your current situation. Coaching can also result in humor and fun, relief, new insights and behavior

Change. The greater the level of openness you make in coaching by expressing your feelings and opinions about the process, the more successful this endeavor will be for you. Sometimes outside “homework” is helpful such as reading, journal writing or simply taking better care of yourself.

 Confidentiality: Information, particularly information shared in the coaching session, is strictly confidential and will not be disclosed without your written authorization except in these situations:

  • When there is a clear and immediate danger to you, other individuals, or society, we are required to intervene. If we believe you pose a life-threatening risk to yourself or to others, we may need to notify responsible individuals for your protection. In this case, we may call your emergency contact person, a friend, or relative.
  • If you are involved in a court proceeding and a request is made for information concerning your diagnosis and treatment, we will not disclose information without your (or your legal representative’s) written authorization, a subpoena or court
  • In order to receive payment from insurance companies, DHR or other agencies, we may be asked to release details about your treatment with us. When disclosing information we will make reasonable efforts to limit the information to the minimum necessary to accomplish the

The intended purpose of the disclosure. If your account becomes delinquent, we may release minimal information to a collection agency in order to obtain payment.

  • At times, we may consult with a professional on our staff if we feel it is needed to offer the best possible service for you. During a consultation, we make every effort to avoid revealing the identity of the client.
  • You should be aware that we employ administrative staff and utilize contract labor as a business practice. It may be necessary to share information with them related to scheduling, billing, bookkeeping and quality assurance. All of our staff or contract laborers are bound by the same rules of confidentiality and have been made aware of supplemental training.
  • If a government agency is requesting information for oversight activities, we are required to provide it for
  • If a client files a worker’s compensation claim, we may disclose information relevant to that claim to the client’s employer or
  • We reserve the right to use the information you reveal to us to evaluate our services and conduct research. Anonymity will be


Appointments: Appointments are usually scheduled on the hour and last 30 – 60 minutes.  Coaching is a time-sensitive activity and your appointment is reserved specifically for you. If you must cancel an appointment or reschedule, please call 24 hours before the appointment time. Cancellations with less than 24 hours, notice will be charged one-half your regular fee. If you fail to show up for your scheduled appointment without notifying us ahead of time, you will be held responsible for the full fee of the missed appointment.


Length and Termination of Coaching Sessions: The number of coaching sessions may vary depending on the type and level of degree of problems. Your coach will take into account individual factors and discuss a time frame that meets your needs. Because of the importance of the coach/client relationship, you are encouraged you to talk to your coach if you are considering leaving coaching. The coaching process involves growth experience. Therefore, terminating the relationship is part of that growth experience.

Fees and Payment: Payment is expected at the time of treatment. We accept payment by credit or debit card. If you have concerns regarding your payment, this may be discussed with your coach.

Business Hours: Hours may vary according to the time zone of each coach. We have voicemail available to you anytime. If you leave a message after hours or on weekends, it will likely be the next business day before we are able to return your call.

Procedures Regarding Legal Proceedings: Any attorneys requiring confidential information on clients will be billed for the information released, the time required to compile the information and any materials or postage necessary. The attorneys will also be billed for all court costs incurred. This will include preparation time, actual court appearance, and travel time. (A minimum of three hours will be billed for the court appearance and travel time.)  The fee involved for these services will be $95.00 per hour. The sliding fee scale does not apply when Legal Proceedings are involved. In the event that the attorneys fail to pay for these services, the balance due will be the responsibility of the person or persons signing this Agreement.


Modifications to Application
EdGuru reserves the right to modify, suspend or discontinue, temporarily or permanently, the Application or any service to which it connects, with or without notice and without liability to you.

Term and Termination
This Agreement shall remain in effect until terminated by you or EdGuru.

EdGuru may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.

This Agreement will terminate immediately, without prior notice from EdGuru, in the event that you fail to comply with any provision of this Agreement.

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect. 

Amendments to this Agreement
EdGuru reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is a material we will provide at least 14 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Information
If you have any questions about this Agreement, please contact us.